12100 Privacy Policy — How We Protect Your Information
This Privacy Policy describes the types of information collected by 12100, how it is used, how it is protected, and the rights you hold as a user of our platform in Malaysia.
Last updated: 2026. Continued use of the platform constitutes your full acceptance of this policy.
12100 is committed to protecting the privacy of every user on our platform. This policy is designed to give you a clear understanding of what information we collect, why we need it, and how it is managed responsibly. We comply with applicable data protection requirements and will not use your information beyond the scope stated here.
This policy applies to all users who register, access, or use any service on the 12100 platform, including access via smartphone and web browser.
1. Information We Collect
When you register and use the 12100 platform, we collect various categories of information needed to provide a secure and fully functional service:
Account Information
- Full name (as per official identification document)
- Email address and mobile number
- Date of birth (for age verification)
- Password (stored in encrypted form, unreadable by anyone)
- Identity verification information if required for account verification
Technical & Usage Information
- IP address and device type used
- Web browser type and version
- Login session data and access timestamps
- Game history and betting activity on the platform
- Cookie and session tracking data (see section 3)
Payment Information
- Payment methods used (FPX, TNG eWallet, DuitNow)
- Deposit and withdrawal records in MYR
- Bank account number or digital wallet ID (stored in restricted form)
- Transaction history for compliance and support purposes
Communication Information
- The content of support requests you submit to us
- Feedback you provide voluntarily
- Notification and communication preferences set in your account
2. How We Use Your Information
The information we collect is used solely for legitimate purposes directly related to the operation of the 12100 platform. We do not use your data for anything outside the following scope:
- Account verification and security: Ensuring that only the legitimate account owner can access and use their account.
- Transaction processing: Verifying and processing MYR deposits and withdrawals accurately and securely.
- Compliance and fraud prevention: Detecting suspicious activity, preventing fraud, and complying with applicable legal requirements.
- Service improvement: Analysing aggregate usage patterns to improve platform performance and user experience.
- Service communications: Sending important notifications related to your account, transactions, or changes to our terms and policies.
- Customer support: Resolving enquiries and issues you report to our support team.
We do not use your information for third-party advertising, data sales, or any purpose unrelated to 12100's services.
3. Cookies & Tracking Technologies
The 12100 platform uses cookies and similar session tracking technologies to ensure core platform functions run smoothly and to deliver a better user experience.
Mandatory Cookies: These cookies are required for core functions such as login authentication, session security, and account balance management. Without them, the platform cannot operate properly. Mandatory cookies cannot be disabled through platform settings.
Performance Cookies: We use session data to analyse how users interact with the platform — pages visited, time spent, and any errors encountered. This data is collected in aggregate and does not identify you personally.
How to Manage Cookies: You can manage cookie settings through your web browser. Keep in mind that disabling all cookies may affect certain platform features, such as staying logged in or displaying account settings. Cookie management guides are available in your browser's help section.
- Session cookies (deleted when the browser is closed)
- Persistent cookies (limited duration, can be manually deleted)
- Security cookies (protecting your account from unauthorised access)
4. Data Storage & Security
Encryption & Technical Protection
All sensitive information stored by 12100 — including passwords, payment details, and identity verification data — is protected using appropriate encryption standards. Communication between your browser and our servers is conducted over a secure connection. Your password is stored as a one-way hash and cannot be read or recovered by any member of our staff.
Data Retention Period
Active account data is retained for as long as your account remains active on the platform. If your account is closed at your request, we will retain transaction records and basic information for the period required for legal compliance purposes (typically between 5 and 7 years). Data that is no longer needed will be deleted or anonymised on a regular basis.
Response to Data Breaches
In the event of a data security breach that may affect your personal information, 12100 will take immediate steps to contain the incident and notify affected users within a reasonable timeframe in accordance with applicable legal requirements.
5. Sharing Information with Third Parties
12100 does not sell, rent, or share your personal information with any third party for advertising or marketing purposes without your consent. However, there are limited circumstances where sharing information is necessary:
Transaction information is shared with approved payment providers (such as FPX and TNG eWallet processors) solely for the purpose of processing your deposits and withdrawals in MYR. These providers are bound by strict security standards.
To display games from third-party providers, minimum session data may be shared with those providers to enable gameplay. These providers do not receive your full personal identity information.
12100 may disclose user information if required by law, court order, or direction from a relevant authority. In such cases, we will endeavour to notify you in advance where legally permitted.
6. User Rights, Policy Changes & Contact Us
Your Rights as a User
As a 12100 platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any of your information is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to Erasure: You may request the deletion of your personal data, subject to legal retention requirements that may prevent the immediate removal of certain records.
- Right to Object to Processing: You may object to the use of your data for specific purposes by contacting our team directly.
Changes to the Privacy Policy
12100 reserves the right to update this Privacy Policy from time to time to reflect changes in platform practices, legal requirements, or technologies in use. Users will be notified of any material changes via in-platform notifications or email. The update date at the top of this page will always reflect the latest version.
Contact Us for Privacy Matters
If you have any questions, concerns, or wish to exercise your privacy rights, please reach out to the 12100 team via:
Email: [email protected]
We will endeavour to respond to privacy-related enquiries within 5 business days. For other general enquiries, you may refer to our FAQ or by contacting support directly through your account.